Kindred Spirits Hotel †Case study Essay

Identify and circumscribe the ProblemBefore Greta became the owner of the Kindred Spirits Hotel, there had always been a comfort equal, family atmosphere, exactly this was turned upside down by her presence. She was chilliness and uncommunicative. She would yell at the employees and reprimand them in front of employees and guests. She excessively insisted non working the breakfast shift. This was potent on the faculty beca persona major decisions necessary to be made at that time and Greta was unavailable. As well, she fired triad workers to cut costs.However, the work needing to be done did not decrease, she just pass judgment everyone to do more than. This made it difficult to feed guests breakfast, check kayoed guests, and clear(p) the rooms before new guests arrived. nigh days, new guests had to wait for their rooms. Sometimes, they left field and went to other hotels. Revenues were down 18% over death year at this time and profits had decreased 25%. Greta immedi ately cancelled all(a) bonuses and cut back on the benefits offered to employees. The puzzle is that Gretas placement, work value orientation & style beat tarnished the hotels reputation and operation. As a result, the workers esprit de corps has been diminished to an all-time low.Generate and adjudicate Possible SolutionsGreta has to do a self-reflection and adapt to the environment to which the rest of the employees have become accustomed. She necessarily to perform the staff with respect and to stop yelling at them. In addition, Greta necessitate to become more of a team player. She needs to misplace the attitude that she is superior because she is the boss and pitch in and help herself. She needs to be available particularly in the morning, as that is when decisions are made and it is the busiest and most critical part of the day.Greta may also figure hiring back those employees she released, in an effort to get the work done, thus better servicing the guests. This wo uld also improve staff morale. If she were to admit she made a mistake and were to apologise for her behaviour, she might win back some of the employees respect and improve morale. in that location is a cost to hiring back the employees, but this additive cost should be offset by an increase in bookings due to improved service. The hotel was lucrative when the staff was all employed there working for the previous owner. What needs to be changed is her treatment of the staff. She should hold a confluence with the staff to inform the changes and her actions, outlining that things leave behind be better in the future. You might say, How fast will the benefits occur and will a positive impact be achieved? Most of these alternatives will take effect right away, but in coiffe to increase the revenue and profit we are formulaing at semipermanent goals. The staff should support these entire solutions listed above because no matter how you look at it, Greta has to give back to the hot el. All of these alternatives will rekindle the staffs morale, giving them the boost they need to do a hard days work. The hotel will prosper once again.If Greta cant adapt then she should sell the business to someone who can get the business a more profitable one. She might also consider promoting Greg to manage the hotel and delegate total authority to him, removing herself from the operations. The staff respect Greg and have worked well with him in the past. Greg has had plenty of experience having these priorities before in the last two years the previous owner had left much of the focusing decisions up to him. This would re-motivate the staff.Choose a solutionIn order to successfully address the problems herself, Greta needs to recognize that she herself is the problem. She also needs to be able to modify her behaviour and attitude. If she cannot do this, a successful implementation is not possible.Problem 2Identify and Define the ProblemThe second problem is parking. The u rban center of Stratford had had complaints from neighbours about this. The hotel only had11 parking spaces and the overflow parked on the street. The town council was debating cancelling overnight parking on the street. This would have a dramatic impact on the hotel. In two weeks there would be a council meeting and Greg suggested he attend in Gretas place but she screamed at him saying that she was in charge and how dare he effort to undermine her authority. Greg had enough. He threatened to quit and walked out of the hotel.Generate and Evaluate Possible SolutionsGreta has to resolve her issues with Greg foremost and apologize for making those remarks. Greg is well esteem by the staff and has been working in this business for fifteen years, so he should have her respect too. Since Greta couldnt make any communicate with the city council and has alienated them with her remarks, she should give Greg a shot and let him speak, or discuss his ideas beforehand so she can toast his views at the meeting. If Greg walks out on her, other employees might follow. It is very important that she does not lose Greg, who is a valuable asset to the hotel and her business, else her problems may escalate.Greta could call a meeting with the staff and brainstorm together. 11 spaces are not enough for their guests to park. If they are unsuccessful with city council, they could expand their capacity by renting more property, build an underground garage or designate an area for parking. iodin spot per employee, one spot per guest. If an indoor garage were to be built, spare expenses would be incurred. The hotel might approach the city to help cover these special costs. To earn money back, a fee should be charged for the use of the garage.Choose a SolutionThe easiest and most economical solution is for city council to grant parking on the street. The best chances for this happening would be if Greg were to present the hotels case at the council meeting. Greta should recommend that Greg attend.If this fails, the hotel should negotiate to pay for additional parking, where the costs are passed on to the hotel guests using the parking facilities.